We are CreoCom Ltd. Company ID 36691836, based at: Nitrianska 5, 917 01 Trnava.

Email address:
Phone: 0917 342 273

We operate an e-shop on the website and various domain extensions .eu, .cz, etc.

In providing our services, selling goods, and operating our websites, we process some personal data.

The processing of personal data is primarily regulated by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").

I. Processing of personal data

A. Processing of personal data in case of using a contact form

If you contact us regarding our products and services, we will work with your contact details that you provide us, mainly through the contact form. These are personal data including: First and Last Name, Address, Company Name, Email, Telephone number.

For what reason?

Based on the personal data sent, we will subsequently contact you regarding our offer of goods and services.

On what legal basis?

This involves processing based on Article 6(1)(b) of the GDPR – performance of a contract, or taking steps at the request of the data subject prior to entering into a contract.

If you do not provide us with this personal data, we will not be able to communicate with you for the purpose of concluding a contract for the supply of our goods or the provision of our services.

How long will we process personal data?

Unless we establish further cooperation, the personal data of the data subjects will be retained by the respective controller only for the period necessary to achieve the purpose of their processing from our last communication.

B. Processing of personal data in case of a purchase

If you make a purchase with us, we will work with the personal data that we need from you to ensure the conclusion of a contract for the provision of our goods or services. These are mainly billing details: first name, last name, address, Email, Telephone.

For what reason?

We need to process personal data in order to fulfill our obligations arising from the contract – delivery of goods or provision of services. Using contact details, we will also communicate with you regarding the status of your order, any complaints or your questions.

We will further process personal data to fulfill our obligations arising from generally binding legal regulations (mainly for accounting and tax purposes, or for handling complaints and other issues).

On what legal basis do we process personal data?

This involves processing based on Article 6(1)(b) of the GDPR – performance of a contract and Article 6(1)(c) of the GDPR – compliance with a legal obligation.

If you do not provide us with this personal data, we will not be able to conclude a contract with you for the delivery of our goods or the provision of our services.

How long will we process personal data?

During the delivery of goods or provision of services and then according to relevant legal regulations, especially for the mandatory archiving of documents from the last provision of such services or delivery of goods.

C. Newsletter (commercial communication)

If you have purchased goods or services from us and have not expressly declined to receive marketing communications, we will use your email address to send our marketing communications.

On what legal basis?

This involves processing based on Article 6(1)(f) of the GDPR – our legitimate interests, which include marketing communications targeted at our customers.

How long will we process personal data?

According to the VAT law, an archiving period of 10 years is required following the year to which they relate, and this longer period applies. As stated in the previous legal obligation in the years since your last purchase. If you no longer wish to receive our marketing communications, you can unsubscribe at any time via email or contact us at:

II. Who will have access to the data?

Your personal data will remain with us. However, some companies or individuals work for us who have access to your personal data because they help us operate our e-shop. These include::

  • e-shop platform operator: Websupport s.r.o.
  • email service provider: Mailchimp

Your personal data may further be accessed by these additional entities:

  • based on legal obligations from government authorities according to the legislation in force at the time.

We only process personal data within the territory of the European Union.

III. What you should know further

In our company, we have a responsible person for data protection.

In our company, there is no decision-making based on automated processing or profiling.

If you have any questions about personal data, contact us at the email address

IV. Use of cookies

Cookies are text files containing a small amount of information that are downloaded to your device when you visit our websites. Cookies are then sent back to the website or another website that recognizes them on each subsequent visit.

Cookies perform various tasks, such as enabling efficient navigation between web pages, remembering your preferences, and overall improving the user experience. They can also ensure that ads displayed online are better tailored to your person and your interests.

On our websites, we use the following cookies:

  • Essential cookies: are necessary for the operation of websites, for example, they allow you to log in to secure parts of the site and other basic functionalities. This category of cookies cannot be disabled.
  • Analytical/statistical cookies: for example, allow us to recognize and determine the number of visitors and track how our visitors use the website. They help us improve the way the site works, such as by allowing users to easily find what they are looking for. These files are only launched with your prior consent.
  • Advertising cookies: are used to track preferences and allow displaying ads and other content that best match your interest and online behavior. These files are only launched with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on websites.

Cookies used:

Technical name Publisher Purpose and description of cookies Duration
GA Google Analytics Used to distinguish users of a website by assigning a randomly generated number. Relational
GAT Google Analytics Used for evaluating requests on a website. Relational
GID Google Analytics Used to identify a visitor. 24 hours
FBP Facebook Google uses these cookies based on recent searches and interactions to tailor ads on Google pages. 3 months
FR Facebook Cookies that provide FB with personalized advertising. 3 months

Further information about cookies and their current list can be found through individual web browsers, most often in the Developer Tools section.

Consent can be expressed through a checkbox contained in the so-called cookie bar. You can also subsequently refuse cookies in the settings of your web browser, or set the use of only some of them.

Further information about managing cookies in individual browsers can be found at the following links:

V. Your rights in relation to the processing of personal data

The GDPR regulation gives you, among other things, the right to contact us and request information about what personal data we process, to request access to this data and to have it updated or corrected, or to request a restriction of processing, you can request a copy of the processed personal data, request us to delete personal data in certain situations and in some cases you have the right to their portability. You may object to processing based on legitimate interest.

If you believe that we are not handling data properly, you have the right to complain to the supervisory authority, which in our jurisdiction is the Office for Personal Data Protection of the SR, or to turn to the court.

Information about cookies – what they are, how we work with them, how to change your cookie settings


What is a "cookie"

A cookie is a short text file that visited websites send to your browser. It allows websites to remember information about your visit, such as your preferred language and other settings. Thus, your next visit can be easier and more productive. Cookies are important. Without them, web browsing would be much more difficult.

More information about cookies can be found on these useful pages:

Why we use cookies

Most websites, including our company's pages, use so-called cookies. The purpose of cookies is to facilitate and enhance your use of our sites. By visiting our sites, you express your consent to the use of this technology in accordance with the options and settings that we provide and inform you about, while you can change your decision regarding the collection of cookies at any time using the settings of individual cookies of specific advertising or analytical systems, or reject all through the appropriate setting of your browser.

Categories of cookies
System cookies

System, or necessary, cookies are needed to provide basic functions on our website.

System cookies are not used to store personal data. Without this type of cookie, the website cannot function properly.

Statistical cookies

These are cookies that analyze anonymous information about the visitation of websites and the performance of websites. These cookies allow us to recognize and count the number of visitors and sources of data transfers so that we can measure and improve the performance of our pages. They help us understand if you had any problems or error messages from certain pages, to know which pages are the most and least popular, and also how visitors move around the pages, which helps us adapt and improve our pages to be more useful, making navigation more intuitive for a more positive overall online experience when browsing our pages by our users. All such analyzed information is anonymous.

Marketing cookies

We use marketing cookies to customize information about our products and services according to your interests and according to the types of information about CreoCom s.r.o. you are looking for. Thanks to this type of cookie files, we can display relevant advertising and selected information about our products and services.

How to change your cookie settings?

You can change your cookie settings directly in your browsers, and thus delete or block their automatic acceptance if you wish. You can manage the list of cookies used by the website directly on our website in the cookie settings section.

These policies are effective from 6.3.2024